Privacy policy

LoveDoctor
Version 1.1
Last updated 29/07/2026

At LoveDoctor, based in Diest, Bekkevoort and Westerlo, we attach great importance to the privacy of our clients and website visitors.

In this privacy policy, we explain which personal data we collect, how we handle it, and what your rights are.

Our privacy policy applies to all LoveDoctor services and not to those of third parties.

By using our website (www.lovedr.be), you accept our privacy policy.

1. Who we are

LoveDoctor is a practice for therapy and sexological guidance.

We are responsible for the processing of personal data as described in this privacy policy.

1.1 Contact details

• Valerie De Cock
• Halensebaan 49D, 3290 Diest
• Oude Leuvensebaan 68A, 3460 Bekkevoort
• valerie@lovedr.be
• 0495 45 63 27
• www.lovedr.be

2. Personal data we process

We process your personal data when you use our services or contact us.

This personal data is not shared with third parties and/or used for purposes other than providing our services.

We process the following data, among others:

• First and last name
• Address details
• Phone number
• Email address
• Date of birth
• Gender
• Health information (if shared in the context of treatment)
• Information about sexual health or experience (if shared)
• IP address and data about your website visit

3. Special and/or sensitive personal data

As a sexologist and therapist, we may process “special personal data”, such as data about your health, relationship(s), sexual orientation, or mental well-being.

This data is processed solely for the purpose of providing care or guidance and is handled with the utmost care and confidentiality.

4. Purpose of data processing

We process your personal data for the following purposes:

• Maintaining a client file (as legally required)
• Scheduling and carrying out appointments
• Sending invoices and processing payments
• Contacting you regarding sessions or administrative matters
• Complying with legal obligations, such as the Belgian Act on Medical Treatment Agreements (WGBO)
• Improving the website and user experience
• Answering questions submitted via the contact form
• Providing and improving our services
• Analysing website usage through cookies
• Providing directions via Google Maps

5. Retention periods

• Client files: kept for the statutory retention period of 20 years, unless a longer period is necessary.
• Emails and contact forms: kept for a maximum of 2 years.
• Invoices and administrative data: 7 years in accordance with tax retention obligations.

6. Sharing data with third parties

We do not share your data with third parties, unless:

• It is necessary for the performance of the treatment agreement (e.g. collaboration with referrers or physicians, only with explicit consent)
• We are legally required to share data (e.g. in case of acute danger or a court order)
• Your data is processed by a hosting provider, accountant or software supplier with whom processor agreements have been concluded

For certain functionalities on the website, we use external services such as Google Maps. When using Google Maps, data such as your IP address or location may be shared with Google, provided you give consent via your browser or device settings.

We advise you to consult Google's privacy policy for more information on how they handle your data.

7. Data security

We take appropriate measures to prevent misuse, loss, unauthorised access and other unwanted actions. These include:

• Secure storage of client data
• Secure email and, where applicable, encrypted client software
• Secure SSL connection on the website

8. Your rights

You have the following rights:

• Right of access to your personal data
• Right to rectification or erasure of your data (as permitted by law)
• Right to restriction of processing
• Right to data portability
• Right to object to processing

You can submit a request via valerie@lovedr.be. We will respond within 30 days.

9. Cookies

On our website, we only use functional cookies and analytical cookies that do not infringe on your privacy.

Information generated by cookies about your use of the website is stored on our secure server.

This personal data is not shared with third parties and/or used for purposes other than providing our services.

You can choose whether or not to accept cookies.

Some features and services on our website may not function correctly if cookies are disabled in your browser.

10. Disabling cookies

Most browsers are set by default to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

However, some features and services on our and other websites may not function correctly if cookies are disabled in your browser.

11. Complaints or questions

Do you have questions or complaints about the processing of your data? Please contact us.

LoveDoctor
Email: valerie@lovedr.be
Mobile: 0495 45 63 27

12. Changes

LoveDoctor reserves the right to amend this privacy policy.

The most current version is always available on our website.

This privacy policy was last updated on: 29 July 2026.